Refund And Returns Policy - Indilegalonline

Cancellation Policy

Indilegalonline believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy cancellations will be considered only if the request of cancellation is made within 48 hours of placing an order. In such cases we will levy Gateway Charges. However, the cancellation request will not be entertained if the orders have been communicated to us and we have initiated the process.

In case of complaints regarding services please refer the issue to us by dropping an email to [email protected]

Refund Policy

When a payment of fee is made to indilegalonline, the fees paid in advance are retained by indilegalonline in a client account. indilegalonline will earn the fees upon working on a client’s matter. During an engagement, indilegalonline earns fee at different rates and different times depending on the completion of various milestones (e.g. providing client portal access, assigning relationship manager, obtaining DIN, Filing of forms, etc.). Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Further, we can’t refund or credit any money paid to government entities, such as filing fees, registration fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, indilegalonline shall be liable to refund only upto the fee paid by the client.

Store credit after deduction of charges of services and efforts put in, may be given based on the facts of the case as decided by the Feedback Manager and communicated to client.

Refund will be liable to be paid by indilegalonline under following circumstances –

Order cancelled within 48 hours of the payment and no execution has been started from our end subject to Cancellation policy.
indilegalonline is unable to render the committed scope of services.

Refund will not be processed by indilegalonline under following circumstances as indilegalonline dedicates its manpower, time, resources and technology to cater to the client’s requirements–

Offers obtained under any discount or promotional campaigns
Execution work has been started
Delays/clarifications/re-submissions by the MCA, government bodies, authorities
Non availability of documents from client’s end
Towards any component/s of the bundled/customised package availed
In case of any untimely events such as earthquake, fire, flood, pandemic
Change of business plans by the client and not opting for the services chosen.
Payments made by you to any third parties directly for e.g. affiliates, vendors, employees

*This is not an exclusive list, the Feedback Manager will look into the case and decide accordingly.

Refund Request

Refund request can be initiated through [email protected]. All refund requests must be made within 45 days of purchase. We will process your request within 15 to 25 business days of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc. The Feedback Manager will understand the case thoroughly and take a decision whether the order is applicable for refund returns or not.

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